Frequently Asked Questions



The senior elder care staff at Arcadia understands that “home care” may be new to you and your family. As an experienced home health care staffing agency we’re ready to answer your questions.

We want you to feel 100% confident choosing us to care for your loved one. Please review these frequently asked questions and then call our geriatric care team for more information and to set up your free consultation.

Click on the questions below to see the answers.

Arcadia has been a provider of home care services for over 38 years.
Arcadia is a direct employer, thus all caregivers are Arcadia employees. As such, they are covered by Arcadia's workers compensation and liability insurance policies. In addition, Arcadia is responsible for all tax withholding and employer contributions for federal and state unemployment insurance.
Arcadia requires that all caregivers have at least six months of recent and relevant experience. In addition to a criminal background check they are personally interviewed, reference checked, tested, oriented, and are observed performing key caregiver tasks prior to being assigned to a home care client
After meeting with the client and family, an Arcadia care coordinator creates a PERSONALIZED caregiving plan, specific to the client’s needs. Our caregivers are expected to follow that service plan which is periodically reviewed and updated to ensure our clients' needs are being met.
An Arcadia care coordinator regularly performs supervisory visits, ideally when our caregiver is in the home, to evaluate performance. In addition, all service notes are reviewed to ensure that our caregiver is following our service plan. Formal caregiver evaluations are performed at least after their first 90 days of employment and annually.
Arcadia does not require a minimum number of hours of in home care.
Arcadia seeks home care licenses in all states where they are required and available. Some locations are ACHC or TJC certified.
An Arcadia employee answers the phone 24 hours a day, 7 days a week. We believe this level of customer service is essential to providing outstanding care and service to our clients.

Our network of offices continues to grow, contact us by clicking Find Local Offices or call 866-224-7541 (toll free)